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Join your fellow dental colleagues for a 100% human-centric HR conference, a first of its kind in dentistry: Powering Dentistry’s Growth: The Definitive Dental HR Conference by Bent Ericksen & Associates.

Learn from some of the best and brightest minds in dentistry where the focus is Human Resources across two content-rich days. Experience fast-paced lectures and presentations, as well as engaging panels exploring the evolving HR landscape, such as common and anticipated problems along with their solutions, how to bolster the growth opportunities from HR for both today and tomorrow, plus much more.

Early Bird Discount!

Register Today to Lock in Your Best Price and Save $200.
Use Code: BEA2022EB at check out
Offer Valid Through 6.30.22

Meeting Agenda

Oct. 7 – Day 1

Welcome Breakfast/Packet and Badge Pickup

Opening Announcements / Welcome Day 1

Creating a Joyful Practice with a Joyful Team, Patients and Great Results – Amanda Gore

Positively Unleashing the Power of Emotions in the Workplace (Part 1) – Fran Pangakis

Transformational Leadership: Creating A Culture That Endures! – Amy Morgan

Positively Unleashing the Power of Emotions in the Workplace (Part 2) – Fran Pangakis

Your UEP: Improving Recruiting and Interviewing Success – Robyn Reis

Avoiding the Worst (Financial) Hiring Mistake of Your Life – David Harris

Panel: Learn from the Experts: Recruiting, Hiring and Onboarding – Ron Brush, Kathy Asted, David Harris, Robyn Reis, Tonya Lanthier

Networking Reception

Oct. 8 – Day 2

Welcome Breakfast

Opening Statement/Welcome Day 2

Courageous Conversations: Mastering the Important Conversations You’ve Been Avoiding– Katherine Eitel-Belt

The Fearless Dental Team: An opportunity to increase interoffice communication and empower growth – Kay Huff

Appreciation in the Workplace: ROCKing Your Practice, from Daily Communication to Team Retreats – Lois Banta

Panel: Learn from the Experts: What Does the Future Hold for the Dental Profession? – Chuck Cohen, Dr. Rick Huot, Abe Kasbo, Dr. Pamela Maragliano-Muniz, Dr. Chris Salierno

Closing

Course Descriptions

Creating a Joyful Practice with a Joyful Team, Patients and Great Results
Presentation by Amanda Gore

Business (and you are in business) is not about B2B or B2C or B2P—it’s about H2H—Human-to-Human, Heart-to-Heart.

EVERYTHING in life is about feelings. How you feel about you, your team, your competence, your leadership. And how comfortable and safe those around you feel. How valued and special they feel all matters. A lot. Everyone chooses to stay or go based on how we feel.

Just yesterday, a Doctor lost my business because his receptionist knew nothing about my questions and only when I called back and spoke to a more competent and caring person did I consider keeping the appointment, but in the end, I did not! I didn’t feel good about the way I was treated. Everyone is like this and you know it!

Bottom line: HOW people FEEL around you matters. In our Joyful quest, we explore all things:

    • Neuroscience
    • Epigenetics
    • Quantum physics
    • Emotional intelligence

And how they relate to you building a joy-filled practice that people want to work for and come to as patients.

Positively Unleashing the Power of Emotions in the Workplace - Part 1
Presentation by Fran Pangakis

“Emotion” refers to the mental and physiological states characterized as feelings. The more adept we are at discerning the emotional force that is shaping our moods and mental status, the greater our ability to manage our behavior.

Choosing a more constructive and positive response—in the moment— instead of reacting based on habit, is the hallmark of Emotional Intelligence (EI). In other words, a positive outcome, instead of an impulsive or knee-jerk reaction, only to regret your action after-the-fact.

Join us to learn how EI relates to your effectiveness as a leader and business owner, hiring and retaining ideal employees, onboarding new employees with “veterans”, and the emotional impact of constantly training new hires and disengaged employees.

During two 45 minutes sessions we will explore:

Part 1:

    • ABC’S of EI
    • EI’s role and importance in the business world
    • The impact emotions have in today’s stressful work environment
    • How to identify negative consequences of unmanaged emotions on your personal effectiveness
    • Learning the importance of emotional intelligence in building good relationships
    • How EI relates to core competencies
Transformational Leadership: Creating A Culture That Endures!
Presentation by Amy Morgan

If there is anything the past 2 years have revealed, it is the importance of leadership. And most importantly, leadership that creates, maintains, and inspires a committed team to lead!

Today, every person who works for you has myriad choices. Question: How do you create loyalty, respect, and engagement in our post-pandemic environment? Answer: Transformational leadership.

The good news? The skills required to be a transformative leader can be learned! In this session, we will focus on the keys for creating and leading a motivated self-directed team and a resilient organizational culture.

This leadership intensive will explore:

    • The 5 stages of leadership
    • The difference between leader, manager, coach, and counsellor
    • How to diagnose where you stand with your team
    • How to employ differing leadership styles when needed
    • Secrets to increase your effectiveness as a coach (leader)

With this knowledge and skill in hand, you will become a more confident leader. And in so being, your success as a leader, practice owner, boss, manager and employer will be enhanced to more successfully address and navigate today’s challenging business landscape.

Positively Unleashing the Power of Emotions in the Workplace - Part 2
Presentation by Fran Pangakis

Part 2:

    • Connecting the dots and how each emotion relates to the other
    • Strategies and exercises for increasing your EI
    • Ways to help you develop more positive relationships at work and a more optimistic outlook
    • How EI applies to effective leadership (coaching versus managing)
    • Techniques to apply in the workplace to enhance employee relationships and increase productivity
    • How to put EI into action: a commitment to honoring emotions in yourself and in others and means of achieving greater self-awareness, self-control, and self-motivation

The result will be greater effectiveness, productivity and confidence. And, as you come to comprehend your own emotions and behavior, you increase your understanding of what drives the actions of those around you. With this knowledge, you can improve your relationships, and above all, your happiness.

Your UEP: Improving Recruiting and Interviewing Success
Presentation by Robyn Reis

Success is driven by people. And no leadership function is more critical than the ability to motivate, effectively manage and retain qualified and competent people. That process begins with improving your recruiting and interviewing success—getting it right from the start.

As a result of the pandemic, the labor market is tighter than ever. Challenges abound just finding people to work. Your recruiting and hiring efforts need a wholesale “refresh” for success. That starts with clarifying your “Unique Employment Proposition” and including emphasis on a candidate’s attitude, emotional intelligence and “fit factor”, not just skills and experience.

This session will help you:

    • Avoid common recruiting and hiring mistakes
    • Learn tips & tricks that are working in other practices
    • Discover where the good people are hiding
    • Create more effective job postings
    • Establish a mindset of elimination, not selection
    • Effectively screen candidates and eliminate wasted time (phone, video, team)
    • Learn key interviewing guidelines, including areas to stay away from
    • Employ techniques to “unmask” candidates

The benefits include better hiring and decreased turnover, meaning less emotional and financial stress.

Avoiding the Worst (Financial) Hiring Mistake of Your Life
Presentation by David Harris

The tight labor market persists and experts predict it is going to continue. It remains challenging just to find qualified candidates.

In this environment, it is easy to skip steps in the hiring process—going for the quick hire because you finally have a “live one” with a pulse. Don’t do it!

In this presentation, dental forensic accountant and private investigator David Harris will discuss case studies involving “serial embezzlers” to show how these unsavory people obtain jobs in dental practices that they never should have gotten. Moreover, David’s presentation will help you avoid becoming their next “victim”.

Key points will include:

    • Learning how to critically read a resume
    • Enhancing pre-employment screening processes
    • Learning how to find out what an applicant doesn’t want you to know

We all know that turnover is emotionally and financially costly. Layer on top of that the impact of embezzlement and you have a formula for a very bad day, month and year—all of which is avoidable.

Learn from the Experts: Recruiting, Hiring and Onboarding
Panel: Learn from the Experts: Recruiting, Hiring and Onboarding

Panelists:

    • Kathy Asted
    • Ron Brush
    • David Harris
    • Tonya Lanthier
    • Robyn Reis

Help is here. Given how pivotal recruiting, hiring and onboarding are, following our individual presentations on subject, we will convene a panel of experts on the same topic to get additional views, insights and strategies, and, most importantly, answers to your specific questions. From compensation ranges and signing bonuses to developing talent and integrated SOPs, this panel will help instill greater understanding about how to be successful in today’s challenging labor market.

Moderated by Tim Twigg.

The Fearless Dental Team: An Opportunity to Increase Interoffice Communication and Empower Growth
Presentation by Kay Huff

Fear cripples change and paralyzes growth. Fear of making mistakes, speaking up, offering different ideas, opinions or points-of-view. Fear about possible reactions, push-back or quitting when encouraging change or providing feedback.

Dental practices are unique. Few businesses operate in such a knee-to-knee, eye-to-eye, and heart-to-heart environment. Varied personalities can either feed off of each other to produce a well-oiled machine or they can clash causing drama, cliques, unhappiness and poor work ethic.

Even with these challenges, it is possible to create an organization of ‘fearlessness’, of open, honest communication and employee empowerment. This presentation will help you learn the importance of how team members and systems need to be in sync and work together productively.

Keys of discovery include:

    • The vital role of having and sharing a vision
    • The positive and negative impacts of words
    • The importance of successful team meetings
    • How to more effectively manage a team of unique individuals
    • Learn to read personalities and understand which style of communication works best
    • Identify a person’s style in order to select how to relate, work, communicate and get optimum results
    • Understanding team dynamics to support better working relationships

Attendees will gain the confidence to let their voices be heard and express themselves in a fearless atmosphere of respect and understanding.

Courageous Conversations: Mastering the Important Conversations You’ve Been Avoiding
Presentation by Katherine Eitel-Belt

A cornerstone of productive, positive work cultures is the ability to communicate within a team with compassion, accountability, non-judgement, and accuracy.  This presentation will help owners and managers stop avoiding these important conversations and learn to embrace and succeed with them by using a self-management checklist and a simple 4-step conversation framework.

This presentation includes real-life examples and live demonstrations. You will be inspired by what can be accomplished both professionally and personally when succeeding with necessary conversations about broken agreements, under performance, non-participation, negativity, or toxic attitudes and learn a life-changing way to improve leadership, relationships, and results.

In this presentation you’ll learn:

    • 3 steps to developing a leadership mindset
    • 4-part courageous conversation framework
    • How to lead and coach others to unlock their potential and create alignment and accountability.
Appreciation in the Workplace: ROCKing Your Practice, from Daily Communication to Team Retreats
Presentation by Lois Banta

An important emerging area in organizational success and development relates to “appreciation” and specifically the impact of appreciation and recognition in the workplace. It is well documented that individuals in the workplace need to feel appreciated in order to enjoy their job, do their best work, have positive work relationships and stay with their organizations long-term.

The time is now to elevate your game by getting your MBA, i.e. “Motivating By Appreciation” and learning the steps to ROCK your practice back into productive happiness.

During two 45 minutes sessions, we will interactively explore:

Part 1: Key Components Relating to Appreciation in the Workplace

    • The importance of appreciation
    • The five languages of appreciation and how to put them to work
    • Tools for showing and expressing appreciation and making it an organizational habit
    • Individualizing expressions of appreciation by speaking the right appreciation “language”
    • Improving everyone’s ability to show appreciation for difficult co-workers

Part 2: Combining Appreciation in the Workplace and the Power of Retreats

    • Why consider a team retreat (an idea whose time has come)
    • The pros and cons of retreats
    • How retreats coalesce positive team dynamics
    • What kind of ROI can you expect from retreats
    • Retreats as the ultimate differentiator and contributor to “stickiness”

Creating a more positive work environment has myriad benefits, all of which fuel growth, in other words productive (and profitable) happiness.

Learn from the Experts: What Does the Future Hold for the Dental Profession?
Panel: Learn from the Experts: What Does the Future Hold for the Dental Profession?

Panelists:

    • Chuck Cohen
    • Dr. Rick Huot
    • Abe Kasbo
    • Dr. Pamela Maragliano-Muniz
    • Dr. Chris Salierno

Help is here and talk about a powerful panel! What does the future hold for practitioners today? We will convene a panel of experts on the topic of “What Does the Future Hold for the Dental Profession?”

Not only will we gain from the insights and perspectives shared by our panelists, attendees will also be able to get answers to specific questions and/or concerns, and get ideas to help develop strategies to make decisions for a more secure and sustainable future.

Moderated by Tim Twigg.

Speakers

Kathy Asted

Kathy Asted

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Lois Banta

Lois Banta

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Ron Brush

Ron Brush

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Chuck Cohen

Chuck Cohen

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Katherine Eitel-Belt

Katherine Eitel-Belt

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Amanda Gore

Amanda Gore

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David Harris

David Harris

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Kay Huff

Kay Huff

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Rick Huot

Rick Huot

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Abe Kasbo

Abe Kasbo

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Tonya Lanthier

Tonya Lanthier

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Pamela Maragliano-Muniz

Pamela Maragliano-Muniz

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Amy Morgan

Amy Morgan

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Fran Pangakis

Fran Pangakis

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Chris Salierno

Chris Salierno

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Robyn Reis

Robyn Reis

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Alan Twigg

Alan Twigg

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Kathy Asted

With over 30 years of dental practice experience in ownership and management, Kathy Asted possesses a wealth of knowledge and expertise.

Kathy’s hands-on experience in all aspects of the daily flow of the business and the complexity of personnel management helps aid practices and doctors to clearly define their career goals, set up ways to achieve those goals, and systematically make progress.

Kathy’s emphasis is the people side of the practice, helping to facilitate better inter-office communication, team building, and the successful hiring of team members. Utilizing proven hiring principles, Kathy helps practices find that perfect “fit” for successful team development, thus reducing the stress of trying to find the right person for the job.

Kathy is a member of the Academy of Dental Management Consultants (ADMC) and a member of the Society for Human Resource Management (SHRM). In addition, Kathy is a certified Human Resource Consultant with Bent Ericksen & Associates and a certified Drake P3 Consultant.

Lois Banta

Lois Banta is CEO, President and Founder of Healthcare Enterprises, Inc., a company that specializes in all aspects of educational forums, dental practice retreats and practice management. Lois has over 45 years of dental experience. She consults and speaks nationally and internationally. She is also the CEO of The Speaking Consulting Network, and a member of several professional organizations.

Ron Brush

Ron Brush has worked on the recruiting side of Human Resources for over 24 years. The last 14 of which have been specifically within the dental industry. His expertise as a talent acquisition leader extends to both the private-independent and DSO sides of the profession.

Ron has been to over 40 Dental Schools, over 50 residency programs, and has hired over 1000 dentists in 44 states. He also spent 18 months as a Director of Operations for an 11-dental practice organization with $17 million in revenue. Ron founded his company, The Dentist Agent, in May of 2017 to lend his knowledge and experience as an independent talent acquisition consultant for the dental industry.

Chuck Cohen

Charles Cohen is managing director and third-generation owner of Benco Dental Company, the nation’s largest independently owned dental distributor, and Clarion Financial, a sister company offering financing to dentists. Founded in 1930 by Benjamin Cohen, Benco serves over 25,000 dental offices and dental laboratories across the United States. The company is based in Northeastern Pennsylvania with locations in 40 states.

A graduate of the University of Pennsylvania, Charles joined Benco as a territory representative in 1989. After taking on management roles in the company’s sales and marketing department, he assumed a senior leadership role in 1997.

Charles and his wife Rebecca live in Allentown with their son Benjamin & daughter Leah.

Katherine Eitel-Belt

For 30 years Katherine Eitel-Belt has keynoted annual conferences in the U.S., Canada, and the U.K., and coached thousands of dental professionals in hundreds of practices.

As a performance coach and founder and CEO of LionSpeak, Katherine is known for helping dental professionals develop the confidence to have courageous, unscripted conversations with employees, patients and co-workers. Whether communicating from a treatment room, consult room, boardroom, or stage, audiences appreciate her powerful formulas for delivering messages with clarity, courage, and inspiration.

She is a Speaking Consulting Network founding member, past-president of the Academy of Dental Management Consultants, AADOM/ASCA member, faculty member for the Dental Business Institute and the Dental Speakers Institute, and Board Advisor Emeritus for Dental Entrepreneur Women (DeW).

Amanda Gore

Amanda Gore is CEO of The Joy Project, an author, speaker, columnist and business woman. She is a CSP and has won both Educator of the Year and Keynote Speaker of the Year awards from the National Speakers Association. Author of five books and several video and audio training programs, Amanda has a bachelor’s degree in physiotherapy, a major in psychology, and expertise in ergonomics, stress management, group dynamics, neurolinguistics, neuroscience, and occupational health.

For more than 25 years, Amanda has been one of America’s and Australia’s most admired “experience-creating” speakers. She uses proven principles to transform organizational cultures by changing perceptions, improving relationships, connecting people, managing change, and team dynamics.

Amanda is a catalyst for change. For too long business has been paralyzed by its over analysis of data. This presentation will help you re-connect to the energy and emotional layers that really drive leadership, performance, innovation, engagement and creativity in your business and life.

We are in an age of “unlearning”, unlearning the ways we used to work and live, while re-learning new ways to engage and connect with our teams. Creating joyful cultures and actually focusing on joy as a business strategy today is smart, brilliant, necessary, and essential.

During this fun, enlightening and thought-provoking session, Amanda will share strategies, techniques and skills that will allow you to more readily adapt to change, transform attitudes, eradicate fear, and improve relationships, communication, and customer service.

As a communications and performance expert, Amanda uses the science of the heart and the principles of emotional intelligence and neuroscience, to help business leaders achieve the results they want by getting people engaged in, enthusiastic about, and aligned with corporate goals and vision.

With decades of experience speaking in over 20 countries to a wide range of corporations, groups and associations, including dental programs throughout the United States, combined with constant research in scientific discovery, Amanda will entertain, change perceptions, behaviors and attitudes, and move you to action.

David Harris

David Harris may have the coolest job in dentistry—he gets to chase, and catch, those who steal from dentists. A rule-breaker in his youth, David changed his direction and has spent much of his adult life in the world of investigation and enforcement, where he uses his ability to understand the criminal thought process to help educate and protect dentists.

David is a licensed private investigator, a Forensic Certified Public Accountant, and a Certified Fraud Examiner. In addition, David is the Chief Executive Officer of Prosperident, the world’s largest firm investigating financial crimes committed against dental practitioners.

He is the author of the book Dental Embezzlement: The Art of Theft and the Science of Control and over 30 articles in dental publications. David is a frequent presenter at regional, national, and international dental conferences, and his vast wealth of experience, coupled with his keen sense of humor, make David both an engaging and entertaining speaker.

Kay Huff

It was over 43 years ago that Kay Huff began helping teams as a Dental Practice Coach. Since then, Kay has been a driving force in helping hundreds of practices exceed their goals, as well as an inspiring presenter who brings audiences warmth, laughter and most importantly, tips, tricks and practical advice they can immediately put to work and get tangible results.

From her dental assistant roots, Kay worked her way to front office, treatment coordinator and office manager roles. Kay’s natural leadership skills and proven talent for building and motivating teams, continually improving business systems, and enhancing practice profitability led her transition to full-time practice coaching.

Kay puts her decades of hard-earned experience to work for dentists, whether she’s delivering engaging talks on the lecture circuit or working directly with dynamic dental teams, Today, as Benco Dental’s Practice Solutions Ambassador, Kay is passionate about her work and carries a strong background in dental business systems, team motivation, leadership, and practice profitability.

Kay is a member of the Speaking Consulting Network and the Academy of Dental Management Consultants and has also been recognized as one of the top leaders in CE with Dentistry Today for 2021.

Rick Huot

Dr. Richard Huot is the founder of Beachside Dental Consultants, Inc., which he started in 2004.

Dr. Huot lectures on leadership issues, dental practice career transitioning, common sense office design, proper insurance coding, financial planning, and buying/selling dental practices. His articles have been featured in Dental Products Report, Dental Economics, Dentistry Today, Dental Practice Report, ADA News, AGD Impact, and other state dental journals.

Dr. Huot retired from the USAF Reserve Dental Corps, after 30 years of military duty, and his last assignment was as the Commander of the 920th Aeromedical Staging Squadron at Patrick AFB, Florida. Dr. Huot was a private practice owner from 1985 to 2008, and still practices clinical dentistry today on a per diem basis.

Dr. Huot served on the ADA ADPAC board from 2008-2012 and was Treasurer in his last year. He then was on the ADA Council of Government Affairs and is also a member of the ADA Standards Committee for Dental Informatics (SCDI) and serves as chair of the Council on Insurance and Retirement Plans (CMIRP).

A past president of the Maine Dental Association in 1994, and the 2006 President of the Atlantic Coast District Dental Association in Florida, Dr. Huot is a Fellow in the American College of Dentists, the International College of Dentists, the Academy of General Dentistry, and the Pierre Fauchard Academy. He served on the Florida Dental Association Board of Trustees and as ADA Vice President for two years. Dr. Huot was recently appointed to the AGD Council on Legislative and Government Affairs.

He graduated from the College of Financial Planning in 1996, and is currently enrolled in the Chartered Financial Consultant program at the American College of Financial Services.

Abe Kasbo

Abe Kasbo is Founder and CEO of Verasoni, a marketing communications advisory, consultancy and agency. The firm delivers integrated marketing communications strategies to the dental community including distributors, manufacturers, DSOs and independent dentists across the country.

He was inducted into the Seton Hall University Entrepreneur Hall of Fame in September 2018, and is the founder of OnlyOneToothBrush.com–a philanthropic effort aimed to bring 200,000 toothbrushes to support the oral health of Syrian refugees in Germany, Canada, and the United States. Abe is a board member of the London-based Awareness Foundation, and served as board member of Phi Alpha Delta Law Fraternity International Foundation.

Abe serves as an advisor to C-Suite executives on communications, branding, and public relations strategies. He is a member of the Board of Advisors and immediate past Chair of The Center for Entrepreneurial & Innovation Studies at Seton Hall University.

He has been featured in The New York Times, Forbes, Institutional Investor, PBS, FoxBusiness.com, Bankrate.com, Dental Economics, The American Marketing Association, The National, The Record, The Star-Ledger, FOX, WOR, WCBS, New Jersey Monthly, Becker’s Healthcare Review, as well as international media outlets in Europe and the Middle East.

Abe holds a Master’s Degree in Public Administration with a concentration in Healthcare Policy and Management, and a Bachelor of Arts in Political Science from Seton Hall University.

Tonya Lanthier

Tonya Lanthier, RDH, is founder and CEO of DentalPost, the industry’s premier and largest online and mobile job board, connecting and educating nearly one million jobseekers with 80,000 dental practices nationwide.

Recognized among Inc. Magazine’s Inc. Female Founders 100 list in 2020, and a four-time winner of the prestigious Inc. 5000 awards, Tonya has gained international acclaim for her work improving lives and helping dental professionals build teams that excel.

As a dental hygienist and entrepreneur, Tonya is a member of the American Dental Hygienists’ Association, supporter of AACD’s Give Back a Smile program and volunteer at several charitable organizations including Georgia Mission of Mercy and Ben Mansell Clinic. She is a board member of the Oral Cancer Cause and Dental Entrepreneur Women.

Pamela Maragliano-Muniz

Dr. Pamela Maragliano-Muniz is a board-certified prosthodontist (Advanced Prosthodontics from UCLA School of Dentistry), after obtaining her DMD from Tufts University School of Dental Medicine. She is also a former dental hygienist, having earned her BSDH degree from Northeastern University and the Forsyth School for Dental Hygienists.

In addition, Dr. Maragliano-Muniz lectures internationally and is extensively published in DentistryIQ.com and DentalEconomics.com. Her passion for prevention has stayed with her throughout her career and in 2010, Dr. Maragliano-Muniz was awarded the 2010 Adult Preventive Care Practice of the Year by the American Dental Association.

Dr. Maragliano-Muniz is currently the Chief Editor for Dental Economics, Chief Development Officer for Cellerant Consulting Group, teaches at Tufts University School of Dental Medicine and maintains her private practice at Salem Dental Arts in Salem, MA.

Additional recognitions include Incisal Edge Magazine’s Top 40 Under 40, the Edward A. Diana alumni award for Leadership in Healthcare from SUNY Orange and Dental Product Report’s Top 25 Women in Dentistry. She has additionally been recognized as Boston Magazine’s Top Dentists in 2017, 2018, 2019, 2020 and 2021.

Dr. Maragliano-Muniz maintains professional memberships with the following organizations: American Dental Association, Massachusetts Dental Society, American College of Prosthodontists, American Academy of Fixed Prosthodontics, American Academy of Dental Sciences.

Amy Morgan

Amy Morgan joined Spear Education in 2018 as Vice President of Consulting Strategy as part of the acquisition of Pride Institute—the nationally acclaimed, practice management consulting company where she previously served as CEO. Amy teaches practice management online and at the Spear Campus, helping to coach both clients and consultants incorporate Pride content into the Spear ecosystem.

Amy and her teams have revitalized thousands of dental practices using management systems proven to help dentists become more secure, efficient, and profitable. She started working at Pride in 1993 and, through the mentorship with Dr. Pride, advanced from serving as a consultant and trainer to leading the organization as chief executive.

A popular and sought-after speaker and educator, Amy has presented courses throughout North America and Europe and has been featured at every major dental meeting. She also designs and presents customized programs for study groups and dental companies.

Ms. Morgan is also an active writer and contributes regular practice management articles to Spear Digest. She has published a wide variety of columns and whitepapers in major dental publications, in addition to self-guided training manuals. Her books—like “Leadership Lessons From the Road: Why Bother, We’re All Nuckin’ Futz!”—provide real solutions to help doctors and their teams address the daily issues that arise in the evolution of their practices.

Fran Pangakis

Fran Pangakis’s passion is in creating office relationships that ‘work’. She is a certified training and development professional with extensive skills in facilitation, communications, training, coaching and professional development.

Fran works with doctors and teams to unlock talent by tapping into their Emotional Intelligence (EI) and behavioral traits. She has more than 30 years of experience in dentistry, from her clinical roots as a dental hygienist and, since 2002, as a practice management consultant and leadership coach where her clients praise her ability to provide ‘transformational’ solutions that meet the needs of both doctor and team.

She is a certified HR consultant with Bent Ericksen and Associates, certified coach with Institute for Social and Emotional Intelligence and a trainer in 5 Languages of Appreciation in the Workplace.

Chris Salierno

Chris Salierno, DDS, is a general dentist from Long Island, New York. He graduated from Stony Brook School of Dental Medicine in 2005.

Dr. Salierno was the chief editor of Dental Economics for 7 years, from 2014 to 2021. He has served as the National President of the American Student Dental Association, chair of the ADA New Dentist Committee, and as president of his local dental society.

In 2017, Dr. Salierno became a Chief Development Officer with the Cellerant Consulting Group for companies within the dental industry. Currently, Dr. Salierno is also the chief dental officer at Tend.

Dr. Salierno lectures internationally on clinical dentistry, practice management, and leadership development, with emphasis on technology and understanding and strategically addressing future trends. His material can be viewed on his blog, The Curious Dentist.

Robyn Reis

Robyn Reis began her dental career over 20 years ago, as the marketing and communications director for a privately-owned, multi-location group dental practice in Delaware. Drawing on her previous medical industry experience and owning her own business, she was able to translate her management skills into helping other dental practices grow and thrive while achieving record results at her group practice.

Since then, Robyn hasn’t looked back ~ she’s held positions as marketing director, HR manager, practice administrator, director of continuing education, and key roles in laboratory sales and management, as well as being a private practice coach. She has authored numerous articles on practice management and lectures across the country on HR and employment compliance for dentists and phone success skills. In addition to invited appearances on podcasts, Robyn is also a certified HR consultant with Bent Ericksen & Associates, a guest faculty member at The Pankey Institute for Mastering Business Essentials course and is VP of Coaching with All-Star Dental Academy.