Your best assistant just told you she’s pregnant. Your front desk lead has called out four Mondays in a row. Someone on your team needs to hear something they won’t want to hear.

None of this was covered in dental school. All of it will happen in your practice.

These moments shape your culture more than any team meeting ever will. Handled well, they build trust and keep good people. Handled poorly, they create resentment, turnover, and legal exposure. In a market where every good employee is hard to replace, winging it is no longer an option.

This session gives owners and managers a clear playbook for the most common life circumstances and performance issues, plus a practical framework for having hard conversations with clarity, consistency, and compassion.